Its all about the Service

When it comes to eye care there is a real value to the service that is offered.  From the first greeting when booking an appointment to the farewell until the next time, each point of contact should exceed expectation and be a great customer experience.  In a world where many are searching for the cheapest or the 2 for 1 offers there is always a place for quality products, exceptional service and time taken to care.

Consistent customer service is something we take pride in at Valli Opticians, whether the eye test is carried out in Hebden Bridge, Blackburn, Stockport, Huddersfield, Holmfirth, Cheadle Hulme, Chorlton, Birchwood, Wakefield, Hyde, Maghull or Hull the same level of care is offered to each and every one of our patients.  Many of  the people that work in our practices have done so for many years and know their patients very well which is why our patients keep coming back to us year after year.

We love hearing from happy patients and we have certainly been getting a lot of fan mail of late!  Our Meltham Opticians received this lovely message with regards to the service they experienced;

“On Saturday I ventured to Meltham, once again I was greeted by a smile and a wonderful welcome!  My glasses were placed on me and wow!  I cannot tell you how pleased I am and wanted you to know that absolutely everyone at Valli Opticians has given me the customer care that I never thought was possible.  You have an amazing workforce and equally amazing service and I would not think twice about recommending your service to each and every one of my friends, colleagues and family.  Thank you so much, you will never know how much value you have added to my life!”

Aarons Opticians in Stockport have been looking after the eyes of their patients for many years.  Third generation, grandson and Dispensing Optician Adrian Aaron and practice manager Bernadette make a formidable team and always exceed customer expectations.  Aarons Opticians became part of the Valli family in 2015 and the customer service continues to deliver.

“I just wanted to say thank you for the wonderful service and care I continue to receive at Aarons Opticians in Stockport.  The staff there are professional and polite and pay attention to each individual as I have witnessed over the last few years of going there.  From the minute you walk in through the door to walking back out again I felt welcomed and cared for and trust them completely with my eye health care.”